FAQ

How do I know my wrist-size?

Check our step by step manual how to measure your wrist.

Keep in mind that you should not add 'space' yourself to your wrist measurement. If you want the bracelet loose on your wrist, simply write loose when checking out.

The average wrist-size for men is a 17.78cm /7 inch

The average wrist-size for women is 16.5cm/ 6.5 inch

Keep in mind that we do need a wrist-size otherwise, we cannot fulfill your order. If you need any assistance, you can always send us an email.

What to do if your bracelet doesn’t fit?

Quality assurance is provided. Please email us directly for assistance – resizing is available.

What shipping methods are available?

Free Priority Mail Service by USPS is included it in your purchase.

Additional option – Priority Mail Express by USPS is available for $24.70

Where is the delivery available?

We currently ship to addresses only within the United States including Hawaii, Alaska, and Puerto Rico. Unfortunately, we do not deliver to the U.S. Virgin Islands, Guam, American Samoa, Micronesia, Marshall Islands, Northern Mariana Islands, and Palau.

Please note that we are not able to ship to an APO/FPO/DPO address.

When should I receive my order?

With FREE shipping you will receive your package within 1-3 business days.

With Priority Mail Express you will receive your package next business day.

Can I change my shipping address after I have placed an order?

Yes, it is a possibility to change the shipping address within 6 hours of your purchase.  Direct contact is needed. Please email us the correct information to our support.

How do I track my order?

Once your order is dispatched you will receive a confirmation email with a tracking number.

What to do if I have not receive my order?

Please allow 48 hours to past from your scheduled delivery and if your order has not been received please email your order number directly.

What are the supported payment methods?

You can pay using Visa, MasterCard, American Express, Discover, PayPal or Stripe. These payments are 100% secure. All submitted personal and payment information is encrypted and secure.

Where are you located?

Our office is located in Los Angeles. Here we assemble your bracelets and ship to you.